Jump & Bounce Northumberland Weather Policy
When Jump & Bounce Northumberland accepts a booking we do so in good faith and will make every effort to deliver and install your equipment on time and as agreed, however sometimes the weather in the Northumberland area and other areas can interfere with those plans.
The maximum safe wind speed for operating inflatables is 24mph including gusts and setting up these in these conditions could lead to injury or death and would invalidate our insurance. For these reasons, Jump & Bounce Northumberland will not set up if the MET Office is predicting winds or gusts above this speed. Rain so heavy that it makes the bouncing bed wet is also dangerous.
If your booking looks like it will be affected, we will initially contact you by the way you contact us i.e. Facebook, Email Telephone explaining the details. If the forecast does not change, we will contact you on the day prior to your event to find a solution.
These solutions may include:
•Moving your booking to a different date if services are available on that date.
•Moving your booking to an indoor location
•Cancelling your booking
Please Note: If you wish to continue with the booking and the team arrive at your property and are unable to complete the installation due to the weather we do require 50 % of the total bill this is to cover staff costs etc. If the team installs the castle and the weather becomes unsuitable through the booking and the castle cannot be used due to the weather then, unfortunately, we are unable to refund any monies paid. This is certainly not ideal but as a company, we have overheads to meet still.
If suitable alternative arrangements can be made, we will transfer any monies already paid to the new booking.
If no suitable alternative arrangements cannot be agreed upon, we will cancel your booking and refund any monies paid *
*Please note: While we will process your refund immediately, different payment providers have different processes and timescales for effecting these refunds and they can take up to approximately 21 days to complete. Jump & Bounce Northumberland cannot accept any liability for any delays in monies reaching your account.
If you require any further information, please contact us on 07517 4383 96